Please be aware that all ingredients are processed on the same equipment. Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen. Our Bagels are nut-free but may contain seeds depending on the flavor.

Consultations are by appointment only and are not applicable to all orders. An appointment for a consultation and tasting must be agreed on with Chef Mama by email and the consultation fee must be paid prior to consultation date before it can be confirmed. All appointments for consultations will be confirmed in writing by Chef Mama.

Please be advised that Chef Mama require information such as name, surname, contact details, email address as well as address to process all orders. This information is purely for our internal use and this information will be kept in our data base to make ordering in the future easier. This information will not be sold to any third parties. We do not have access to your account or card details when a payment is made via our payment cash portals.

Chef Mama will not offer refunds or exchanges for custom products that meet our quality standards once an order has been picked up/delivered and “Accepted” by you or another designated party. All products are the responsibility of the customer once it leaves our possession.