Chef Mama’s Privacy Policy

Last Updated 25/03/08

 

At Chef Mama, we respect your privacy and want to be fully transparent about how we collect, use, and protect your information. Below, we’ll explain what data we may collect, why we collect it, and your rights. If you have any questions, feel free to reach out at hi@chefmama.se.

1. When This Policy Applies

This Privacy Policy applies to information collected through our website and online services. It does not cover offline interactions or data collected outside our digital platforms.

By using our website, you agree to this policy.

2. What Information We Collect

We only collect the information necessary to provide you with the best possible experience. This may include:

  • Information you provide when placing an order, subscribing to emails, or contacting us (such as name, email, phone number, and address).
  • Order details (for processing and delivery).
  • Communications with us, including any messages or attachments you send.
  • Automatically collected data (via cookies, analytics, and log files), such as IP address, browser type, referral pages, and on-site behavior.

If you join our Regulars Program, we may store your name and digital stamp card status to manage your perks and rewards.

3. How We Use Your Information

We use your data thoughtfully and responsibly to:

  • Process and deliver your orders.
  • Improve your experience by personalizing content and understanding how visitors interact with our website.
  • Keep in touch—whether for customer service, order updates, or occasional promotions (only if you are subscribed).
  • Prevent fraud and ensure security.

To help us do this, we use:

  • Google Analytics (GA4) to analyze website trends.
  • Facebook Pixel for advertising and marketing insights.
  • Transactional emails for order confirmations and updates.
  • Marketing emails for those who are subscribed.

We do not store or collect any passwords, and we do not sell your personal data to third parties.

4. Your Rights (GDPR Compliance)

Under GDPR, you have the right to:

✅ Access your personal data.
✅ Correct any inaccurate information.
✅ Request deletion of your data (where applicable).
✅ Restrict or object to how we process your data.
✅ Request data transfer to another service (data portability).

If you’d like to exercise any of these rights, email us at hi@chefmama.se. We’ll respond within one month.

5. Cookies & Tracking Technologies

Like most websites, we use cookies to enhance your experience by:

  • Remembering your preferences.
  • Analyzing site traffic and visitor trends (via Google Analytics).
  • Delivering relevant ads and measuring marketing effectiveness (via Facebook Pixel).

You can adjust your cookie settings in your browser or opt out of tracking via browser extensions.

6. Digital Stamp Card for Regular Customers

If you choose to sign up for our Regulars Program, we will store your name and digital loyalty status to track rewards. No passwords are required, and you can opt out at any time by unsubscribing and removing the card from your digital wallet, or by contacting us.

7. Unsubscribing & Deleting Data

  • If you unsubscribe from marketing emails, you can do so via the link in any marketing email.
  • If you wish to remove your regulars account or digital stamp card, email us at hi@chefmama.se.
  • Please note that once deleted, your subscription history and loyalty progress cannot be restored.

8. Keeping Your Data Safe

We use industry-standard security measures to protect your information. However, since no system is 100% secure, we recommend avoiding sharing sensitive information via email.

9. Changes to This Policy

We may update this policy from time to time to reflect new regulations or services. If we make major changes, we’ll let you know.

For any questions, feel free to contact us at hi@chefmama.se.

 

Chef Mama AB
Föreningsgatan 85
212 14 Malmö
hi@chefmama.se